WE ARE PROMPT, RELIABLE, FLEXIBLE AND CONSISTENT. NO MATTER HOW HECTIC YOUR DAY MIGHT BE, WE CAN ALWAYS FIGURE OUT A WAY TO SCHEDULE YOUR SERVICE CALL. FOR EMERGENCIES, AND TO SCHEDULE YOUR APPOINTMENTS, WE ARE AVAILABLE AROUND THE CLOCK, EVEN ON HOLIDAYS, BY PHONE OR EMAIL!! TECHNICIANS ARE AVAILABLE TO CALL YOU BACK IF YOU WOULD LIKE TO DISCUSS YOUR PROBLEM IN ADVANCE, AND, IF POSSIBLE, GIVE YOU SOME PRICE QUOTES OVER THE PHONE, OR EMAIL. SOMETIMES WE CAN GIVE THE ESTIMATES OVER THE PHONE, BUT SOMETIMES WE NEED TO SEE THE JOB FIRST. MOST ESTIMATES ARE FREE, BUT SOME ARE WORKING ESTIMATES, MEANING ACTUAL WORK MUST BE COMPLETED IN ORDER TO COMPLETE YOUR DIAGNOSIS. JUST GIVE US A CALL, AND WE CAN DISCUSS ALL OF THIS WITH YOU. OUR PRICING IS "FLAT-RATE" ALSO KNOWN AS "BY THE JOB", WITH NO HIDDEN OR "SURPRISE" COSTS OR FEES. WE ARE FAIR AND FRIENDLY. WE KNOW HOW FRUSTRATING UNEXPECTED REPAIRS CAN BE, SO WE TRY TO BE PATIENT AND EXPLAIN THE PROCESS EACH STEP OF THE WAY SO THAT EVERYONE IS COMFORTABLE, ESPECIALLY WITH THE PRICING.